Unified Conversation
Management
All your customer conversations from different channels (email, WhatsApp, social media, and more) appear in a single helpdesk. Your team can see the full conversation history in one place instead of switching between platforms.
Real-Time AI Monitoring
& Human Takeover
Get real-time visibility into SATE conversations and calls with your customers. The helpdesk shows active chats with customer and SATE. AI needs verification, but monitoring builds confidence. Agents can take over seamlessly, with full context and history, ensuring a smooth customer experience.
Agent Copilot
with AI Assistance
Real-time AI co-pilot support for agents, not just in complex chats. Copilot analyzes issues, suggests responses, and identifies team members with solutions. Agents retain control with AI assistance. Knowledge should be accessible, not memorized. Copilot provides knowledge base access for all agents.
Save Responses
for consistency
Customizable response templates for common queries. When agents face a shipping delay, they use a macro. The system inserts a response, fills in the order number and tracking link, updates ticket status, and schedules a follow-up, all in one action.
