Eusate Privacy Policy

Eusate (“we,” “us,” or “our”) is committed to protecting the privacy and security of our users and their customers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use our AI-powered customer support platform, including during the Early Tester Program. By using our platform, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information You Provide

   • Name, email address, company name, and other details submitted during registration or Early Tester Program application.
   • Content you submit through the platform, such as support tickets, conversation logs, documents, and uploaded files.
   • Feedback, feature requests, or other communication you send to us.

2. Automatically Collected Information

   • Usage data (e.g., pages visited, features used, date/time of access).
   • Device and browser information (e.g., IP address, operating system, browser type).
   • Interaction analytics to help improve AI responses and platform functionality.

3. Customer & End-User Data

   When you use Eusate to handle customer support, we may process your customers’ personal data (e.g., names, emails, conversation history). You are the “data controller” for such information; Eusate acts as a “data processor” in accordance with your instructions.

We use collected data to:

• Provide and maintain the Eusate platform and services.
• Enable AI-powered responses
• Improve system performance through analytics and troubleshooting.
• Communicate updates, service notices, and feature releases.
• Enforce our Terms & Conditions and prevent misuse.

We do not sell your personal information or customer data.

• Your data is stored on secure servers located in UK, London.
• We retain personal information only as long as necessary for the purposes described in this policy, or as required by law.
• Upon request, we will delete or anonymize your data, subject to legal retention requirements.

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

We may share your information:

• With trusted service providers who assist us in operating the platform (e.g., hosting providers, analytics tools).
• If required by law, regulation, or legal process.
• To investigate potential violations of our Terms or protect our rights, property, and safety.

We do not share customer data with third parties for marketing purposes.

Depending on your location, you may have rights under applicable data protection laws (e.g., GDPR, CCPA), including:

• Right to access, correct, or delete your personal data.
• Right to restrict or object to processing.
• Right to data portability.
• Right to withdraw consent at any time.

To exercise these rights, contact us at info@eusate.com.

If you are located outside Nigeria, your data may be transferred to and processed in countries where data protection laws may differ from yours. We will take appropriate measures to protect your data during such transfers.

Eusate is not directed to individuals under the age of 16. We do not knowingly collect personal data from minors. If we learn we have collected personal data from a minor, we will delete it promptly.

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Last Updated” date. Significant changes may be communicated via email or platform notification.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

EusateEmail: info@eusate.comWebsite: www.eusate.com